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Monthly Archive for: ‘April, 2017’

  • Overhead Door Earns The Women’s Choice Award For The Fifth Year In A Row!

    Overhead Door Earns Women’s Choice Award® for Providing Outstanding Customer Experience For the Fifth Year in a row

    As the leading advocacy for female consumers, WomenCertified® is delighted to honor Overhead Door with the Women’s Choice Award® based on extraordinary recommendations from their female customers in a customer satisfaction survey conducted by WomenCertified Inc. using the company’s customer database. Overhead Door, which provides door and door related products and services, received excellent survey scores in several areas including the overall sales experience where 9 out of 10 of their female customers reported that they would highly recommend Overhead Door to friends and family.

    Female consumers represent a driving economic powerhouse, controlling 65%, or approximately $20 trillion annually, in global spending and more than 80% of US spending, according to the Harvard Business Review and the Continuum’s Women and Children Research Group. Coupling that with a recent Nielsen report on global trust in advertising, which stated that 92% of consumers trust recommendations from people they know over any other form of advertising, reveals the significance of being an America’s Most Recommended brand by women.

    The Women’s Choice Award has set the standard for helping women make smarter choices by identifying the brands most recommended and trusted by women. Overhead Door is a brand that delivers a customer experience worthy of her recommendation.

    Passi commented on how the Women’s Choice Award serves as a competitive differentiator in today’s cluttered marketplace by explaining, “When a woman is willing to recommend a brand or service to others, it means that business has earned her loyalty. Those are the businesses we wish to recognize for their efforts and commitment to the number one consumer – women. We are proud of Overhead Door for providing a remarkable roofing experience and for creating a service experience that is exceptional for both women and men alike.”

    About Women’s Choice Award

    The Women’s Choice Award sets the standard for helping women to make smarter purchasing choices. The company and its awards identify the brands, products, and services that are most recommended and trusted by women. Additionally, they recognize those that deliver a recommendation-worthy customer experience. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania. As the leading advocate for female consumers, WomenCertified Inc., home of the Women’s Choice Award, created the first national award based on the ratings and preferences of women. Women can visit the official website at www.WomensChoiceAward.com to learn more.

  • Buyer Beware: This Garage Door Repair Technician Is So Dishonest…It’s Criminal.

    If we told you that someone in your area had been convicted of nine counts residential burglary and nine counts of theft, you’d glad to know that person was sentenced to 10+ years in state prison…right?

    What if we told you that the person guilty of these crimes was a technician for a garage door repair company who intentionally overcharged his customers so much, it was considered a felony?

    You’d expect that such behavior would be discouraged from a garage door repair company, correct?

    According to a fellow employee of the company, this technician made more than $300,000 for himself in 2015 and was even awarded a trip from his company as praise as for being a “top gun” with such large invoices.

    Check out this article from DASMA in this link HERE with further details from this technician working with what has been called “The worst garage door company in the nation” by DASMA in a previous article from 2015

    We try to warn our customers about the dangers of garage door repair companies that aim to scam you out of your hard-earned money. 

    We do this to educate our customers as much as possible to help them learn the difference between honest and dishonest garage door repair companies.

    So when cautionary examples like this come around we do our best to share with our customers the dangers that exist in the world of dishonest garage door repair companies. 

    Remember to look for logos from the International Door Association (or IDA) and IDEA  (The Institute of Door Dealer Education and Accreditation) are both associations with the intention of helping you identify reputable companies from scam companies like this one. Look for these logos on  websites to be sure:

    Accredited Door Dealer

     

     

     

     

     

     

     

    If you are in need of garage door repair you can trust, sign up for our IDA and IDEA approved service by scheduling online here.

  • Consumer Alert Part 4: How To Detect A Scammer By Phone

    Consumer Alert: How to Detect a Scammer

    In the fourth installment our series on garage door repair scams we are talking about ways you can determine a scam company simply from your interaction on the phone before they even have a chance to waste your time and possibly money with a visit.

    Here are some things to listen for:

    1. Company Identity

      If the company is unclear or inconsistent on their company name: Beware. This is an attempt to distract and confuse you so you can’t properly identify them later. They may even use names similar to ours and other reputable companies, so ask for clarification. 

      Generic names like “Garage Doors” or “Door Service” should be huge red flags. Remember, If they truly want long time customers instead of a quick buck they will make sure to let you know who they are!

    2. Company Name

      As we’ve mentioned before, our own company is often a victim of scam companies using a name similar to ours to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing! 

    3. Street Address

      Make sure to clarify their street address that you’ve verified on their website. If you have billing issues you’ll want to know exactly who to contact and where, so make sure a physical address exists before doing business with the company.

    4. Check Reputable Dealer Databases

      The International Door Association has a great “find a dealer” database that will search reputable companies in your area by zip code found at this link.

      DASMA (or Doors & Access Systems Manufacturers Association )  is a great resource for determining fair pricing and service for popular door products. 

    If you are in need of garage door repair, sign up for our IDA and IDEA approved service by scheduling online here.

     

     

  • Consumer Alert Part 3: How to Spot Marketing from Garage Door Repair Scammers

    Consumer Alert: How to Detect Marketing from Garage Door Repair Scammers

    The third part in our four part series from the International Door Association on garage door repair scams is about identifying the marketing tactics of a scam company.

    Scam companies know how susceptible consumers are to marketing, so they put a great deal of emphasis in this area.

    Here are some warning signs to look out for: 

    1. Company Name

      Keep an eye out for generic or confusing names, especially ones in ads that don’t match their company’s website. As you may or may not know, our own company is a victim of scam companies using a similar name to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing. 

    2. Street Address

      Check the company’s street address since most scam company’s don’t operate at a physical location. Be sure to also check the street view of the address to make sure it’s not disguised to exist inside of a larger building that may not  actually be there

    3. Low Prices For Service Calls

       Scam companies know that a desperate customer is their best target. Be wary of a  low upfront service visit fee meant to reel customers into much larger costs in the  long run. 

    4. Look for Logos From Reputable Associations

      The International Door Association (or IDA) and IDEA  (The Institute of Door Dealer Education and Accreditation) are both associations with the intention of helping you identify reputable companies from others. Look for these logos on company websites to be sure:



     

     

     

     

     

    Stay tuned for more in this series as we share to keep you informed.

    If you are in need of garage door repair, sign up for our IDA and IDEA approved service by scheduling online here.

     

     

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  • Consumer Alert Part 2: Four Common Reasons Your Garage Door May Need Service

    Consumer Alert: Four Common Reasons Your Garage Door May Need Service

    We are continuing our series on garage door repair scams that you can avoid.

    A good way to avoid these scams is knowing the essential reasons why you might need garage door repair. If you can start by recognizing these reasons you can begin to keep an eye out for scams to persuade you into getting repair service you probably don’t need.

    Here are the four common reasons you would need service:

    1. Malfunctioning  Photo-Eye 

    2. Broken Spring

    3. Malfunctioning  Remote Control

    4. Noisy Door

    Once you determine these common repairs you can begin to predict what a fair cost would be and better inform yourself as protection from scammers.

    Stay tuned for more in this series as we share to keep you informed.

    If you are in need of garage door repair, sign up for our IDA approved service by scheduling online here.

     

  • Consumer Alert Part 1: An Important Introduction Into Garage Door Repair Scams

    Consumer Alert Garage Door Repair Scam

     

    Buyer Beware: Garage Door Repair scams exist right here in our community. We want to help you avoid these companies that aim to take advantage of uninformed homeowners and often charge you multiple times what your repair cost should be. We’re sharing these informative videos from the International Door Association to arm you with the tools you need to predict and avoid these type of companies. 

    Stay tuned for more in this series as we continue to share these to keep you informed.

    If you are in need of garage door repair, sign up for our IDA approved service by scheduling online here

     

  • Garage Door Replacements Are A Top 5 Home Improvement For The 7th Year In A Row

    Are you looking for a cost effective improvement to add value to your house?

    Check out this article from Overheaddoor.com about Top Home Improvement Projects for 2017.

    The article reminds us that Remodeling Magazine has named garage door replacements as a top 5 return on investments for the 7th year in a row since the survey began. The magazine’s 2017 Cost Vs Value Report list compares the average cost of 29 popular home improvement projects with the value of return towards resale. 

    How much of a return on value? The survey shows that homeowners can expect up to 85 percent returns on their investment. Some markets even show an increased value of up to 115 percent! 

    “With the housing market as competitive as it is, making a great first impression to buyers by updating an outdated garage door is one of the easiest and most cost effective ways to boost resale value,”

    -Heather Meiner, Brand Manager for Overhead Door

    So don’t just take our word for it, research shows that curb appeal updates like garage doors are the best bet for your hard earned bucks.

    Interested in getting a free estimate on garage doors?

    We encourage you to check out this link for a quick and informative response. 

    residential garage door